Refund policy

Returns & Refunds

Last updated: 18 October 2026

Change of mind (online orders)

You can cancel within 14 days of receiving your order. Email us first, then return the items within 14 days of telling us. Candles must be unused and unlit, in their original packaging. You pay return postage unless the item is faulty.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or wrong, email us within 48 hours with photos so we can sort it quickly. We will replace or refund it and cover the return postage.

Not returnable

• Personalised or custom orders, unless faulty
• Corporate and bulk business orders, unless faulty
• In-person and market stall purchases, unless faulty

Refunds

Refunds go back to your original payment method. Your bank may take a few extra days to process them.

This policy does not affect your statutory rights.

Contact: contact@asteyltd.com